CUSTOMER EXPERIENCE SOLUTIONS
Let's future-proof your
contact centre
We’ll get you ready to meet the needs of your customers and workforce. Now and in the future.
CX intro
Just like the experience a brand offers a customer is ever changing, so are the goal posts associated with digital transformation. You could be focused in on reducing costs or prioritising profitability. Every contact centre comes with its unique challenges and opportunities.
That’s why we lead with consulting, not solutions. We want to map out your customer’s journey, understanding exactly what’s needed – and what isn’t!
Our audit and assessment is aimed at accurately determining a holistic view of your business’ digital maturity and trajectory. In some instances, we are even able to determine the ROI business case! We are technology agnostic – as long as the stack is localised and modular, enabling us to recommend and give you exactly what you need, without the unnecessary, costly extras.
Let’s talk about how we can scale and grow your contact centre.
Our expertise, thinking, solutions and delivery centre around:
AI Powered
Leverage artificial intelligence to drive efficiency, reduce costs and fuel profitable customer engagements.
Integrated & Intuitive
Fast and easy to setup, use and manage. Out-of-the-box integrations e.g Salesforce.
Adaptable, not bespoke
A modular local stack gives you exactly what you need, without the unnecessary costly extras
End to End
A complete, managed customer experience. For you and the customer.
Trusted
Solutions that offer call quality, availability, security, scalability, and guaranteed levels of up time.
Integrated
Technology needs to scale as your business grows, meeting the requirements of your organisation & customers
Innovative, scalable & localised. Ready to transform with us?
Let's talk!SELECTONE CX
Our services
Let’s help you in providing a better way for your organisation to unlock the promise and potential of great customer experience.
Our methodology will provide insights into the overall CX strategy, business case and ultimately map back to a solution set with use cases. We want to learn more about your business, people, processes and technology stack.
We’ll partner with you to define your specific business needs and ideal future state.
Looking to enable your people, processes and technologies? That’s how you realise a best-in-class customer experience!
Discover a variety of services built to enable your organisation, unlock and realise the value of your contact center business.
Tailored demo’s based on customer experience challenges you want to solve. Let’s create this together to show you the art of the possible.
Talkdesk® partners with SelectONE CX!
SELECTONE CX
Introducing TalkDesk!
Talkdesk® is the global customer experience leader for customer-obsessed companies. Their integrated omni-channel, end-to-end solution provides a better way for businesses and customers to engage with one another. This means higher customer satisfaction, cost savings and profitability are a solution away!
Call centre solutions
Driving technology for leading brands
A globally recognised leader in the contact centre solution space, Talkdesk unlocks the promise and potential of great customer experiences. Through seamless omni-channel customer engagements, they are able to deliver higher customer satisfaction, cost savings and profitability. We’re an an accredited TalkDesk provider in South Africa, offering maturity assessments all the way through to implementation & optimisation. A country first!
Ameyo, in association with Blue Cloud Solutions, is a customer experience management solution that helps businesses leverage their contact center resources effectively to improve customer satisfaction. Ameyo’s inbound and outbound contact management functionality is feature packed, incredibly flexible and an all round economical solution.
Book a demo
Let's make your contact centre vision a reality.
Our Blog
Our thoughts on solving people and technology, one post at a time
CX critical to insurer success in the digital age
Cloud-based contact centre solutions provide insurers with the omni-channel capabilities they need to provide quality policyholder-agent interactions, which will directly influence customer relationships that ultimately impact revenue.