Talkdesk solution overview
We at SelectONE CX are incredibly proud to be South Africa’s first company to offer Talkdesk, together with our industry experience, support and expertise to ensure you get the very best solution for your needs. What we love about this contact centre solution, is that it’s modular – so you only pay for exactly what you want.
With tough economic conditions as well as the industry as a whole ‘upping their game’ as a result of the COVID pandemic, many business’ are looking for ways to innovate, differentiate and build on their territory in the face of ever growing fierce competition to gain market share.
We believe that this is where the right technology can be a game changer for your organisation, helping you to increase efficiencies, maximise profits and truly offer an experience customers will appreciate.
SELECTONE CX
Talkdesk cloud contact center software.
What the analysts say
Talkdesk overview
Intuitive
Integrated
Out-of-the-box integrations with leading CRM systems & one-click access to a variety of productivity apps.
Trusted
Scalability, reliability, call quality and security trusted by global businesses. We even offer an industry first of 100% SLA uptime!
Adaptable
We provide a cloud contact center platform that is flexible and adapts to evolving business needs. Talkdesk allows a high level of configuration through clicks, not code, and offers options for deeper customisation when you need it.
AI infused
Smarter tech reduces cost and drives efficient interactions. Apps include agent assistance, customer self-service, knowledge management and more!
End-to-end
Ready to unlock the promise & potential of a great customer experience?
Let's talk!Industry solutions
INSURANCE
Talkdesk transforms the insurance policy holder experience
Talkdesk provides carriers and brokers an opportunity to transform the policyholder experience by optimizing omnichannel capabilities and telematics in order to deliver a faster and smarter digital claims process.
HEALTHCARE
Turn your healthcare contact center into a patient-focused strategic resource
Talkdesk Healthcare Experience Cloud™ helps healthcare organisations improve business and clinical outcomes by synchronising the patient journey across any channel—web, email, SMS, mobile app, virtual agent, or live agent—resulting in more efficient communication and better patient experience.